Welcome to Advocate Modern Care Core Values
Compassion
At "AMC" we approach every individual with kindness, empathy, and a deep understanding of their unique experiences. Our work is grounded in genuine care and a commitment to making a positive difference in the lives of others.
Empowerment
We believe in supporting individuals to take control of their own lives. Through encouragement, resources, and tailored support, we help people build confidence, independence, and a sense of purpose.
Respect
We believe that a healthy diet is essential for a child's development, which is why we provide nutritious meals and snacks that are both delicious and balanced. Our menu is designed to meet the dietary needs of children of all ages.
Integrity
We are committed to honesty, transparency, and ethical behavior in everything we do. Trust is earned through consistent, accountable actions that put people first.
Innovation through Design
We embrace creative thinking and human-centered design to solve problems and enhance lives. By listening deeply and designing with purpose, we develop innovative solutions that meet real needs in meaningful ways.
Welcome to Advocate Modern Care Services
Care Services
We offer a wide range of NDIS-supported services tailored to your needs. Whether you're seeking in-home assistance, skill development, or support coordination, we're here to advocate for you
Advocate Modern Care Services
Disability Support Services
Disability Support Services
Disability Support Services
Daily living, personal care, mobility, household help
Support Coordination
Disability Support Services
Disability Support Services
Navigate your NDIS plan with expert guidance
In-Home & Personal Care
Disability Support Services
Respite & Short-Term Accommodation
Dignified support with daily tasks, hygiene, meals
Respite & Short-Term Accommodation
Respite & Short-Term Accommodation
Respite & Short-Term Accommodation
Rest for caregivers, care continuity for clients
Community & Social Participation
Respite & Short-Term Accommodation
Community & Social Participation
Stay connected and involved in meaningful ways
Employment & Skill Development
Respite & Short-Term Accommodation
Community & Social Participation
Grow skills, confidence, and independence
AGILE WORK PROCESS
Our Philosophy Our Approach
Our Philosophy Our Approach
Our Philosophy Our Approach
- Explanation of participant-centred focus in care
- Use of design thinking to personalize services and programs
- Collaborative care planning with families and participants
Our Care Process
Our Philosophy Our Approach
Our Philosophy Our Approach
- Initial consultation
- Individual needs assessment
- Personalized care plan development
- Ongoing support and feedback loop
Advocate Modern Care - Care Process
AMC CARE PROCESS
At Advocate Modern Care, we believe great care begins with understanding each individual’s unique story, goals, and needs. Our care process is built on the principles of participant-centred design, listening deeply, co-designing solutions, and continuously adapting to ensure the best outcomes. Here's how we work:
Advocate Modern Care: Philosophy & Approach
Our Philosophy & Approach
At Advocate Modern Care, we go beyond traditional service delivery. We place each participant at the center of every decision, combining compassionate care with the power of design thinking to create services that are not only supportive, but also empowering and deeply personal.
👥 Participant-Centred Focus
We believe that care should be built with participants, not just for them.
Our approach centers the person receiving care as the expert in their own life. Whether the goal is greater independence, social inclusion, skill-building, or simply living with dignity — we focus on the participant’s voice, choices, and values throughout the process. This includes:
- Respecting lived experiences and cultural identity
- Promoting autonomy and decision-making power
- Prioritizing goals defined by the participant, not imposed by the system
- Tailoring care plans to daily rhythms, communication styles, and emotional wellbeing
We listen first — then support, empower, and co-create.
🧩 Using Design Thinking to Personalize Services
We apply human-centred design principles — a mindset rooted in empathy, creativity, and problem-solving — to shape care experiences that are responsive and meaningful.
This includes:
- Empathizing deeply with participants’ needs, aspirations, and frustrations
- Defining challenges from the participant’s perspective, not just from a medical or institutional lens
- Ideating a range of creative support strategies
- Prototyping and testing different service options based on real feedback
- Iterating continuously to refine what works best for each person
This design-led model makes our services flexible, personal, and capable of evolving alongside participants’ lives. From communication preferences to creative daily routines — we co-create solutions with care, not assumptions.
It’s not about fitting people into services. It’s about designing services around people.
🤝 Collaborative Care Planning with Families & Participants
We recognise that real care happens within a community of relationships — not in isolation. That’s why we bring families, carers, and participants together as equal partners in care planning.
Our team takes the time to:
- Understand family dynamics, informal supports, and natural routines
- Involve carers in decision-making while respecting participant autonomy
- Create clear, open channels of communication between everyone involved
- Ensure that plans are not only clinically appropriate, but emotionally and culturally supportive
- Facilitate shared reviews, updates, and goal-setting sessions
Whether you’re a family member, guardian, or support coordinator, we see you as part of the team. Our goal is to support the whole person — and that includes the people who stand beside them.
Care is most powerful when it’s collaborative, inclusive, and grounded in trust.
Advocate Modern Care - Where Caring is Fun!
Initial Consultation
This is the first step in building a trusted relationship. During this conversation:
- We introduce ourselves and explain our services clearly.
- You (or your loved one) can share your situation, needs, and preferences in a safe, respectful space.
- We listen carefully to your goals, challenges, and hopes for support.
- We explain how the NDIS works (if applicable), and how we can help with the process.
Individual Needs Assessment
Every person is different — and so is their care. We work with you to assess:
- Daily living needs (e.g., mobility, hygiene, communication)
- Health and wellness goals
- Social and emotional support
- Current supports in place and any service gaps
- Preferences for cultural, lifestyle, or gender-specific care
Our assessments are guided by empathy and respect, and shaped by your input, not just checklists.
Personalised Care Plan Development
Once we understand your needs, we co-design a care plan with you. This includes:
- Matching you with the right support worker(s)
- Customising the type, frequency, and location of services
- Defining clear goals and outcomes
- Ensuring your NDIS plan aligns with your care goals (or helping you get one)
- Building flexibility into the plan so it evolves with you
We’ll walk you through everything, answer questions, and make sure you feel empowered in the decision-making process.
Ongoing Support and Feedback Loop
Care doesn’t stop once the plan is in place. We remain by your side, adapting as you grow:
- Regular check-ins to ensure your needs are still being met
- Transparent communication with you and/or your family
- Easy ways to give feedback or request changes
- Periodic plan reviews to update services, staff, or goals
- Emergency support options if urgent needs arise
We use a feedback-first model. where your input directly shapes how we deliver and improve our services.
Flexible Scheduling
We understand that every family has different needs, which is why we offer flexible scheduling options to fit your busy lifestyle. Whether you need full-time care or part-time care, we have a program that works for you.
Safe Environment
Our facilities are equipped with the latest safety and security systems, so you can be sure that your love one is always safe and secure. We also maintain a low staff-to-participant ratio, so your love one receives the attention and care they deserve.